Get a Better Customer Experience With Liferay Digital Experience Platform

 Overview of Liferay Digital Experience

Liferay portal is an open-source enterprise portal that offers collaborative workspace and mainly is used to enable corporate extranet and intranet. Moreover, it comes with a robust web application platform that uses portal development and website development features. The enterprise portal collectively builds a collaborative platform for web building and allows corporate integration socially and collaboratively. Liferay Digital Experience Platform is designed for users to give consistent CX across web and connected devices.

It helps in identifying the needs of digital Customer Experience

If we talk about digital business, then we'll find it more personalized and unified on various devices. It has become essential to interact with people at multiple stages throughout the lifecycle. One can streamline the process by identifying the customer's requirement and improving the digital experience through digital transformation with the help of Liferay DXP.

Improves marketing accuracy and customer engagement

Individual platforms allow tracking the behaviour of the customer at every digital touchpoint. You'll find companies that help to access more channels of customer data with enabling to draw new insights. The customer data can add points that offer individual personalities, transactional data and other browsing time and social share.

Use integration and flexible architecture with staying along with trends

Liferay digital platform improves customer experience and achieves an adequate level of integration and flexibility workplace experience software be more cost-effective. With time you get the technology and strategy right with gearing up for the next change to move. In today's digital experience platform, experience digitally to integrate with the outside product and mitigate the risk of investing in a significant investment to act on digital trend.

Customer Experience Vs. DigitalCX

Customer Experience

    CX is an aspect of digital transformation.
    The CX covers anything from traditional customer service channel to the new digital interface.
    With increasing customer retention rate by 5 per cent, increase profit from 30% to 90%.

Digital CX

    DCX refers to customer experience with an organization on a digital platform.
    Whereas DCX mainly focus on the latter, which includes both front-end services and back-office process optimization.
    Higher Digital Capabilities company will convert sales at three times greater than companies at low levels did.

Liferay Consulting Capabilities

You can use Liferay Digital Experience to give your customer a better and useful feature. Hire Liferay experts to define the scope of work that interconnect employees and departments to collaborate. The Liferay consultant will go deep down into your system and optimize the process to bring the best results. Get in to know more: